Thomais Baltzi ACIArb
“Hello! I’m Thomai Baltzi, a mediator and legal professional dedicated to helping individuals and organizations resolve disputes with fairness and respect. I combine legal training with a strong background in social work and criminology to guide parties toward clear, practical, and lasting solutions.”
Thomai is a qualified civil and commercial mediator with an advanced academic background in law and international dispute resolution. She holds a BA in Social Work, an MA in Criminology, a Postgraduate Diploma in Law (PGDL) and a BVC (LLM underway) from The City St George’s Law School. She has also undertaken postgraduate studies in Global Business Law at Columbia Law School, focusing on topics in International Arbitration. Her academic work reflects a strong commitment to procedural integrity, cross-border dispute resolution, and commercial fairness.
As a mediator, Thomai focuses on constructive negotiation and collaborative problem-solving. She facilitates open dialogue between parties, aiming to reach outcomes that preserve relationships and avoid costly litigation. Her approach emphasizes clarity, neutrality, and efficiency.
Thomai’s expertise covers civil and commercial disputes. She brings experience from court-based social work and legal support roles, where she managed complex cases, drafted reports, and coordinated with legal teams. This dual perspective strengthens her understanding of both the human and procedural sides of conflict resolution.
Thomai is an Associate Member of the Chartered Institute of Arbitrators (ACIArb) and participates actively in professional networks including Young ITA and YIAG. Her legal training and mediation practice are supported by experience in case preparation, legal analysis, and negotiation within civil and commercial contexts.
Fluent in English, Greek, and Italian, she offers mediation services to a broad range of clients in both domestic and international matters.
Standards
We hope you have no cause for complaint, however, Thesis Mediation Group recognises that sometimes things may not go as smoothly as we would have liked. If you are unhappy with the service that you have received from us, we are anxious to know about it.
How to complain
During the mediation itself, please raise the issue with the mediator as soon as possible so that the problem can be dealt with straight away.
After mediation, the procedure is to communicate your experience in writing by either email to info@thesismediationgroup.com.
Your complaint will be acknowledged in writing within 5 working days of receipt. The complaint will be investigated and responded to within 21 working days of receipt. On occasion, further time may be required, in which case you will be notified of this in writing.
The investigation will be carried out by somebody other than the mediator that the complaint relates to.
Thesis Mediation Group hopes that we can resolve things to your satisfaction; however, if you are still unhappy and wish to take your complaint further to an external body, then the CMC (Civil Mediation Council) operates a final stage complaint procedure. Details of the CMC’s appeal processes can be found here: https://civilmediation.org/for-the-public/complaints/
They can also be contacted at the address given below.
The Civil Mediation Council
100 St Paul’s Churchyard Third Floor
London, EC4M 8BU
Tel: 01707 594 104
CMC Fixed Fee Mediation Scheme
The Civil Mediation Council (CMC) Fixed Fee Scheme allows parties involved in disputes valued under £50,000 to access professional mediation at a fixed and affordable rate. The scheme promotes early, cost-effective settlement and makes mediation a practical alternative to litigation for individuals and businesses.
Thesis Mediation Group participates in this scheme, offering impartial and confidential mediation services at the fixed rates set by the Civil Mediation Council.
Service Format
For disputes valued at £5,000 or less, one- or two-hour sessions are conducted online.
For disputes above £5,000, three- or four-hour mediations may be held either online or in person, depending on the parties’ location and agreement.
Both parties must consent to mediate before booking a session. If you would like assistance inviting the other party to participate, please contact Thomai Baltzi directly.
Fees per Party (as set by the Civil Mediation Council)
Amount in Dispute Fee per Party (excl. VAT) Session Length
£5,000 or less £75 1 hour
£5,000 or less £125 2 hours
£5,001 – £15,000 £320 3 hours
£15,001 – £50,000 £445 4 hours
Each additional hour is charged at £100 + VAT per party.
This structured fee arrangement ensures transparency, predictability, and accessibility while maintaining the high professional standards of civil and commercial mediation.
Mediation Fees
For mediations that fall outside the CMC Fixed Fee Scheme or are not covered by the Small Claims Mediation Service, Thesis Mediation Group provides quotations on a case-by-case basis.
Fees are determined by several factors, including the complexity of the dispute, the number of parties involved, the value of the claim, and the chosen venue for the mediation. Each quotation is tailored to reflect the specific requirements of the case, ensuring a fair, transparent, and proportionate cost structure.